Policies

RAINSPA ETIQUETTE

RESERVATIONS

We highly recommended setting up your appointment at least a day in advance to ensure that your preferred time and treatments are available. For clients who are not guests at the hotel, a credit card is required to hold your reservation.

GROUPS

For group reservations, please contact the Rainspa receptionists who will be happy to assist you in arranging your appointment. Our Manicure/Pedicure Room can also be reserved exclusively for groups of 4 to 8 people. Cocktails and snacks may be served to enhance your event.

CANCELLATION POLICY

If you wish to cancel or change an appointment, please inform us at least 24 hours in advance. A charge equal to 50% of the price of the treatment will be incurred on your credit card should you cancel your appointment less than 24 hours prior to the scheduled time. For group reservations, 72 hours’ notice is required.

ARRIVAL AT THE SPA

Please arrive at the spa at least 20 minutes before your scheduled appointment. This will allow you time to change, complete the health questionnaire and familiarize yourself with the spa environment. Should you like to experience our hamman, we advise you to arrive at least 45 minutes before your scheduled appointment. Please note that arriving late will allow you less time for your treatment, out of respect for our next client.

WHAT TO BRING

Bathrobes, slippers, towels, private lockers and bath products will be provided. To use the hammam, we ask that you bring your swimsuit and sandals.

CHANGING ROOMS

For your comfort, changing rooms are available. These are equipped with bathrobes, slippers, hair dryers and necessary shower accessories.

PERSONAL ITEMS

Although we provide personal lockers, we accept no liability for any personal items that are lost, stolen or damaged.

WHAT TO WEAR

Hotel guests are allowed to come to the spa in a bathrobe and slippers. For your treatments, disposable undergarments are available. You can also keep on your underwear or swimsuit.

HAMMAM

Our hammam is for both men and women. The space is a quiet area. Hence, we request that you respect the peace of others by avoiding loud conversations. Swimsuits are mandatory in the hammam. Out of respect for other guests, we ask that you cover yourself with a towel, and use your bathrobe in our relaxation area. Eating and drinking is not allowed in the hammam.

CELL PHONES

Rainspa is a quiet, peaceful and relaxing environment. To respect the peace of others, we ask that you turn off your cell phone and other electronic devices.

MINIMUM AGE

The minimum age required to visit the spa is 18 years old for massage and body treatments, and 14 years old for facial treatments, manicures and pedicures. Children between 14 and 17 must be accompanied by an adult at all times and cannot access the hammam.

STATE OF HEALTH

Please share with us any important information concerning your state of health, injuries and allergies when making your reservation. A health questionnaire must be completed before any treatment so that we provide treatments tailored to your needs. Heat is not recommended for clients with asthma, respiratory problems, circulatory problems or hypertension.

PREGNANCY

We offer specific treatments for mothers-to-be. Please contact the spa receptionist who will guide you and assist you when selecting your treatments. Massages and body treatments may be booked from the second trimester. Facial treatments, manicures and pedicures are possible options during the first trimester.

HYGIENE

To ensure the health and safety of our guests and teams, all equipment is cleaned and sterilized after each treatment.

IN-ROOM SERVICES

You may receive massages, manicures and pedicures and in your hotel room on request. A surcharge of $30 per treatment applies for this service.

PARKING

The spa is located on the 3rd floor of Place d’Armes Hôtel & Suites. Valet parking is available for the duration of your visit at the spa, at the entrance of the hotel for $12 plus taxes. Other parking options include street parking with pay meters of 2 hours maximum.

BOUTIQUE

To continue your Rainspa experience at home, the products used during your treatment and other accessories are available at the reception desk. We will issue a credit on product returns within 7 days of purchase, upon presentation of the original receipt. Products must be unused and its packaging must be intact. Refunds could be authorized should a product incur an allergic reaction.

GIFT CERTIFICATES

A relaxing experience at Rainspa is the perfect gift for any occasion. Gift certificates, available at Rainspa or online at rainspa.ca, may be purchased for a dollar amount or a specific treatment and are non-refundable, non-exchangeable and do not include gratuities.